Shipping & Delivery

We ship worldwide

How much does shipping cost?

Import taxes and duties may apply upon delivery (outside the EU).
Rates may differ when in the checkout, depending on the weight of the package.

Country Shipping method Cost (€)
Netherlands Brieven­buspakket 4,10
PostNL Pakket 5,95
Belgium, Germany Package with Tracking EU 7,50
Luxembourg Package with Tracking EU 10,00
Austria, Denmark, France Package with Tracking EU 13,00
Czechia, Italy, Slovakia, Spain (EU provinces) Package with Tracking EU 15,00
Ireland, Poland Package with Tracking EU 17,00
Finland, Hungary, Poland, Slovenia, Sweden Package with Tracking EU 18,00
Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, Romania Package with Tracking EU 25,00
United Kingdom Package with Tracking 16,00-18,00
Spain (Canary Islands), Iceland, North Macedonia, Norway, Serbia, Switzerland, Liechtenstein, Turkey, Ukraine, Vatican City Package with Tracking 23,00-26,00
United States Package with Tracking 30,00-42,00
Spain (Ceuta, Melilla) Hong Kong, Japan, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam, South Africa, Bahamas, Costa Rica, Argentina, Brazil, Chile, Australia, New Zealand, Canada, Mexico, Indonesia, India, El Salvador Package with Tracking 32,00-48,00

How long does delivery take?

Processing your order may take 1-7 business days, as everything is hand-packed by us.
We will send the products as quickly as possible but please allow 7 business days for your order to be ready to ship out.
There may be processing delays during big releases, collaborations, Christmas and sale periods, or in case Kaomoji is out of office due to personal circumstances.
These delays can take up to 4-6 weeks.

Shipping times depend on the country, as well as each country’s customs inspection and postal delivery practices.
In some countries (USA, Canada, Australia, Norway etc.), you can expect up to 3 weeks delivery time, due to customs clearance.
Please check below for an indication of how long shipping might take!

Our packages are sent with PostNL, which our local postal carrier.
If you don’t live in the Netherlands, your parcel will be re-labeled at the sorting center in your own country.
It will then be shipped further with another shipping service: your own local postal carrier.
It is then possible the tracking code that we have given you can’t be updated anymore because it has been re-labeled with another tracking code.
The new instructions on how to track your package with your own postal service will be sent to your e-mail.

If your parcel is stuck at one place for longer than 25 business days, or if you haven’t received your package within 30 days (within Europe) or 45 days (outside of Europe), fill in the customer support form as soon as possible.
We will try to find out where your parcel is.

Netherlands 1-3 business days
Europe 3-21 business days
Outside Europe 10-45 business days

Please note that these shipping times are excluding the processing time.
For the total delivery time, please consider both the time it takes to get your order ready and the shipping time relevant to your country.

To prevent any inconvenience, please enter the correct shipping address.
In case of any change in information regarding shipping and delivery, please notify us as soon as possible at our customer support form.

If the package cannot be delivered and is returned to the sender due to an incorrect address, you will need to pay the shipping cost again to resend your package.

How do I track & trace my order?

Once your order has been shipped we will send you a confirmation e-mail with a track & trace link, so you can follow the progress of your order.
If you have received a track & trace e-mail, then your order is on its way to you! (ノ^ヮ^)ノ*:・゚✧
This e-mail will be sent to your given e-mail address when you made the purchase.

If you can’t find your track and trace e-mail, please check your spam folder and double-check if your e-mail address is correct.
If you are sure your e-mail is correct, and the track & trace e-mail is not in your spam folder please fill in our customer support form.

When we make your shipping label, you will receive an update that your parcel has been shipped.
Most of the time we deliver the packages at our post office on the same day, sometimes it will be the day after due to delay or many orders.
Once your parcel has gotten its first scan, it will be sent to your country in 1-3 business days.

If your parcel is stuck at one place for longer than 25 business days, or if you haven’t received your package within 30 days (within Europe) or 45 days (outside of Europe), please fill in our customer support form as soon as possible.

For what items do you have track & trace?

Track & trace is available for packages containing items other than Facemasks, Stickers, Pins, and other small accessories.
Unless a clothing item is ordered alongside them, these items are shipped within small envelopes or mailbox packages, which are not traceable and are not secured for damage or loss.

Customs and Import Taxes or Duties

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges.
Countries outside the European Union are shipped DDU and additional charges may be added by your local customs.
Import fees vary widely across the world. We are required by law to state the full value of your order for customs purposes.
Please note: customs clearance can take about 2-3 weeks to be released.

Do you have special shipping instructions, such as a drawing or present for someone? Please describe that in your order notes and we will take care of it if possible!

If you can’t find your answer here, please contact our customer support form.