Yes, we deliver worldwide. 🙂

We use PostNL for all standard shipments.

Please note:

• There may be processing delays during big releases, collaborations, Christmas and sale periods. These delays can take up to 4-6 weeks.
• Facemask orders are being shipped within a small envelope with postage stamps. These packages are not traceable and are not insured for damage or loss.
• In some countries (USA, Canada, Australia, Norway etc.), you can expect up to 3 weeks delivery time, due to customs clearance.
• Separate facemask orders will ship from 4 EUR – 7 EUR – 10 EUR

Europe

Worldwide 

Please note:

• Import taxes and duties may apply upon delivery.
• Rates may differ when in the checkout. Depending on the weight of the package. 

Please allow 7 business days for order to be ready to ship out. The processing time can take 1-7 business days.
Everything is hand-packed by James or Leticia. We try to pack everything as fast as possible. 

If you have received a track and trace e-mail, then your order has been shipped to your house, yay! This e-mail has been sent to your given e-mail address when you made a purchase. If you can’t find your track and trace e-mail, please check your spam folder, because it should be there. If you still haven’t received anything, then check if your e-mail was correct. Still, haven’t find the tracking? then e-mail us to: support@kaomoji.co

The tracking will give you information about where your order is at the moment. Sometimes it could take several days for the tracking to be updated. If your parcel got stuck for longer than 25 business days at one certain point, please e-mail us as soon as possible. Finally, our packages are sent with PostNL our local postal carrier. If you don’t live in the Netherlands, your parcel will be re-labeled at the sorting center in your own country. It will then be shipped further with another shipping service. This will be your own local postal carrier. The tracking that we have given you could not be updated anymore because it has been re-labeled with another tracking code. This tracking code can be found under the tracking code that we gave you.

Yes, you will receive the tracking code by email. Please double check if your e-mail address is correct and also take a look at your spam folder because most of the times it will be sent to there. There is no track & trace for facemasks, stickers, and beanies. This will be sent in a small mailbox package which is not traceable. 

When we make your shipping label, you will receive an update that your parcel has been shipped. Mostly we deliver the packages at our post office on the same day, sometimes it will be the day after due to delay or many orders. Once your parcel has gained his first scan, it will be sent to your country in 1-3 business days.

If your parcel is not updating for longer than 25 business days, please e-mail us. We will try to find out where your parcel is.
Please note: customs clearance can take about 2-3 weeks to be released.

Once the package reaches its destination country, you may lose visibility to track. This is because your parcel will be handed over to your local postal carrier. The instructions on how to track your package with your own postal service have been sent to you in the tracking e-mail. If you still have questions or need more information, please e-mail us at support@kaomoji.co

When your order has been send, we always send you an track & trace email to let you know it’s on the move. This can take up to 7 business days.

All items will be safely wrapped in plastic and will be delivered in a shippingbag. Every order comes with a custom kaomoji card and sticker. If you have special shipping instructions, such as a drawing or present for someone.  Please describe that in your order notes and we will take care of it if possible!

For all your questions about COVID-19 please go to this page

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Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs.

Import fees vary widely across the world. We are required by law to state the full value of your order for customs purposes. Kaomoji is not responsible for the custom charges and duties you may be subject to.

There are several possible reasons why a payment might fail.

1. Declines arising from incorrect card information (e.g., incorrect card number or expiration date) are best to correct the error or even using another card or payment method.
2. The shipping address and billing address have to be exactly the same The reason for this is for security purposes.
3. Not enough money on the bank or reached your limit of the card.
4. Your card doesn’t have 3D secure feature. ( You need to have 3D secure in order to pay by kaomoji with your creditcard )

It could be that you have given a wrong e-mail address.

Please drop us an e-mail at support@kaomoji.co with your name and e-mail address that you provided in the checkout.
Sometimes our system fails to send out the order confirmations. When we have your correct e-mail address, we will re-send the order confirmation to you. 

Please contact us immediately by e-mail with your correct shipping address information. If your order already has been shipped, we unfortunately can’t change it anymore. 

If you changed your mind about your order, please contact us as soon as possible. In case your order has not been shipped, we will cancel your order immediately and your order will be refunded. If your order already has been shipped, unfortunately we can not cancel your order anymore and you have to return your order back to our office at your own expense.

Don’t hesitate to contact us at hello@kaomoji.co
We will let you know when it’s back in stock.

Currently not, but we go to many (anime) conventions such as: Japan Expo Paris, Dokomi Germany, Animecon Netherlands and many more!
We have also partnered with various retailers who have some of our items for sale. If you’re in the area, be sure to check them out!

You can find the size guide below each product. All our t-shirts, sweaters and hoodies are unisex.
T-shirts are European sizes and run a bit smaller than other shirts. Sweaters and hoodies tend to run bigger and have a baggy look. If you are still unsure about your size, please drop us an e-mail or ask on our socials for extra help!

Please go to our return & exchange policy for more information.

For instructions, you can visit the Wash & Care Instructions page.
All of our items also come with a care instruction card. We strongly recommend following these instructions.

Because our products are all carefully hand printed. You have to be more careful with hand printed T-shirts than factory T-shirts.

The print and personalisations of our products are crafted by hand. Natural inconsistency can appear by the process of the screen printing.
Every print is done by hand and not a machine. They are not considered a defect but a surplus value which makes each piece unique.

Please don’t hesitate to contact us.
You can find us on our socials: Facebook, Instagram, Twitter and Tumblr.

7 days a week between 10:00 – 20:00

hello@kaomoji.co

Chamber of Commerce: 64098613
VAT: NL220921702B01

Tell us your story and contact us at info@kaomoji.co

Within 14 days, orders may be returned and we will issue a refund.
We strongly recommend that you arrange your return within 7 days of receiving your order to ensure that it arrives at our office within 14 days.

 Please follow the requirements below.

• All products must be returned within 14 days of receiving your item.
• Unworn and unwashed ( facemasks can’t be returned )
• In original condition and plastic packaging. ( shipping bag can also be a box )
• Any products purchased in the SALE cannot be refunded.
• Shipping back to our office is at the customers’ own cost.

Please fill in our return form at our website and sent the items back to our office.

If you have a problem with an order from our store, please contact us immediately: support@kaomoji.co  If you have received a wrong/damaged item, please contact us within 14 days of delivery and we will take care of it. It has no costs for you

Yes, we will give you a full return as a store credit this includes the amount of shipping. If you would like a refund to your bank account, shipping costs will be deducted from the total amount paid.

Returns will be processed approximately 7 to 10 business days after we receive your return.

Any products purchased in the SALE cannot be returned or exchanged.

Please fill in our return form with pictures provided within 14 days of delivery. After confirmation you can return the item to our office The item will be checked and when it is covered by our warranty policy a new item will be send back to you free of charge.

The only reason we won’t accept a return is if it is contrary our guidelines. If you send something back to us and we cannot credit you for it, we will not return it to back to the sender. If you would like it shipped back, we will take a Paypal payment for the shipping costs or it will remain in our office for 30 days before being discarded. Shipping costs will vary based on your location.